Payment Instructions – Interac E-Transfer & Credit Card

At Moonhaus, we provide secure and reliable payment options to ensure a smooth shopping experience. Please carefully follow the instructions below for Interac e-Transfer and Credit Card payments.

1. Interac e-Transfer

We accept Interac e-Transfers for fast, secure transactions. Please follow these instructions carefully—any errors will require you to cancel and resend the transfer.

✅ Step 1: Log in to your online banking via desktop or mobile app.
✅ Step 2: Select Interac e-Transfer and choose “Send Money.”
✅ Step 3: Add a new recipient with the name: pay o
✅ Step 4: Enter the recipient email address: [email protected]
✅ Step 5: Set the security question to: “Favourite place?”
✅ Step 6: Set the security answer to: “Canada” (Avoid using brand or industry terms).
✅ Step 7: In the message section, enter your order number ONLY (NUMERICAL VALUES ONLY, no letters or symbols).
🔹 Example: If your order number is 63728, your message should be 63728.
✅ Step 8: Ensure the payment matches your exact order total before sending the transfer.

📌 Important Notes:

Orders are processed only after payment is received.
If you do not follow these instructions correctly, the deposit will not be received, and you will need to cancel and resend the e-transfer.
This email is only for e-transfers—customer support inquiries will not be attended to at this address.
For customer support, please visit our website.

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2. Credit Card Payments

We accept credit card payments for eligible customers who meet the following requirements:

✅ Credit Card Eligibility Requirements:

You must have a verified account on our website.
You must have a minimum spend of $200 across three separate purchases before gaining access to credit card checkout.
Once eligible, the credit card option will be automatically available at checkout.

📌 Important Notes:

This policy is in place to prevent fraud and ensure secure transactions.
If you qualify but don’t see the credit card option, contact our support team at [email protected] for assistance.

💡 Need Help?
For any payment-related questions or issues, please visit our website support page.

Thank you for choosing Moonhaus – your trusted source for premium products! 🚀